(+612) 2531 5600
info@la-studioweb.com
PO Box 1622 Colins Street West Victoria 8077 Australia
FAQ’S
Q1. Do you provide samples for the products?
Yes, we can provide samples for the products requested provided we visualize a good prospective order based on the same.
Q2. How to track my package / parcel?
Once the order has been packaged and shipped an online tracking number will be provided to you with whom the total virtual movement can be easily noted.
Q3. What are the shipping mode / methods and how long does it take to reach me?
Depending upon the need of the customer we use various modes like DHL, FEDEX or Private Couriers with the shipping pricing as applied on the given day; usually, the package will be directed to you within 10 – 15 working days (excluding the ordered day and weekends – saturdays / sundays). We may be able to send the courier within 5 – 10 working days as well with the applied delivery / courier charges as agreed upon. Please note that for pebbles bulk order – it may take 30 – 45 days for the container to reach the said destination.
Q4. How an order is processed – from beginning to end?
Once you send us the Purchase Order via email or attachment or in hard copy format, we send you the Invoice with detailed product specifications and pricing. Once you are happy with that and transfer the agreed price along with shipping cost, we start processing the order mailing you the tracking number. As said before and agreed upon within the decided time frame – the parcel / package reaches the said location and hence the order is processed.
Q5. What are your privacy policies / do you save our details in your database?
We do follow a strict and secured privacy policy where we closely monitor every individual / IP addresses visiting our site. We restore your data in our totally secured directory once you place an order or call for enquiry so as to strengthen and maintain a healthy relationship with you for future opportunity. We keep your contact information i.e. name, contact numbers, email id, billing and shipping address for any promotional activity as well.
Q6. Do you keep our data secured?
We believe in a very strict business ethics, integrity and values and follow them religiously. Rest assured for any misuse or unauthorized access of your data since we have a very secured and safe server. We consider your details to be very precious and make it totally confidential – without any chance of being sold, rented or distributed.
Q7. How can I pay for my order?
You can pay easily with your credit / debit card via paypal, bank transfer, cheque, moneygram, western union money transfer.
Q8. Is it a safe and secured way of payment with you?
The fully secure server software encrypts all information you input before it is sent to us. All of the customer data we collect is protected against unauthorized access.